NZ Al-Anon General Services owns and operates this site.  Offices are located at 78 Pitt Street, Auckland Central, Auckland 1010.

Revision date Tuesday 17 June 2025

1. Introduction

This Privacy Policy describes how New Zealand General Service Board of Al-Anon Family Groups (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use the website www.al-anon.org.nz. By using our site, you agree to the practices outlined in this policy.

2. Personal Information

We collect personal information from users when they make a purchase or use our website. This includes (but not limited to):

• Contact details: Name, email address, shipping address, and phone number.
• Payment information: Credit/debit card details and PayPal information. We do not collect any sensitive data (e.g., health-related information, financial data) and do not track users through cookies or other automated technologies.

3. Use of Personal Information

We use your personal information to:

• Verify your identity.
• Process orders and payments.
• Communicate with you about your order, including shipping details and customer support.
• Manage your account and ensure a smooth transaction process.
• Assist in improving the services and products that we provide to you.
• Comply with any legal and regulatory requirements.
• For any other purpose that you otherwise authorise, we do not share personal information with third parties unless required for transaction processing (e.g., payment processors, shipping companies), and we do not use personal information for targeted advertising.

4. Data Retention

We retain personal information for as long as is necessary for the purpose for which it was collected and in accordance with our Retention Policies. Personal information may be held for longer periods where extended retention periods are required by law or regulation and as necessary in order to defend our legal rights.

5. Security of Personal Information

We take reasonable measures to protect your personal data through encryption and secure servers. We also utilise third-party protections for managing data security. However, due to the nature of email, the internet, and other systems not being completely secure, we cannot guarantee the privacy or confidentiality of your personal data. We may store your information in cloud or other types of networked or electronic storage.

6. New Zealand Privacy Act

This site operates in New Zealand, therefore we comply with the Privacy Act 2020, which provides guidelines for the collection, use, and protection of personal data.

7. Children’s Privacy

Our website is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children.

8. International Data Transfers

Your personal data will not be transferred outside of New Zealand.

9. Your Rights

• You may request access to, correction of, or deletion of your personal data by emailing us at office@al-anon.org.nz or calling us on [phone number].
• As we do not store personal data after transactions, we cannot provide data portability.
• If you require further information on the Privacy Act 2020, the Privacy Commissioner’s website has useful guides (www.privacy.org.nz).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page.