Revision date Tuesday 17 June 2025

1. Introduction & Application of Terms

These Terms and Conditions govern your use of and the purchase of products from the website www.al-anon.org.nz. (“the Website”) By using this site, you agree to comply with and be bound by these terms.

We may amend these terms and conditions from time to time and these changes will be deemed to be immediately incorporated into and form part of these Terms. By continuing to visit and use our website and purchase our products and services, you will signify your agreement to be bound by the amended Terms. We encourage you to read our Terms and check back often.

These Terms are governed by the laws of New Zealand.

If you do not agree to these Terms, you are not authorised to access and use the Website, and you must immediately stop doing so.

2. Products and Services

We offer books, literature, and other resources for sale on the Website, and we accept member contributions.

We will not change the price for a product you have already completed purchase of, or for any service which you have already engaged us to provide as long as the service is provided to you within 6 months of us providing you with a price for that service.

All items are subject to availability. We will inform you as soon as possible if the products you have ordered are not available.

3. User Accounts

• You are not required to create an account to make a purchase on the website.
• We do not store user account information, and you are responsible for keeping your login credentials (if applicable) secure.

4. Terms of Sale

• Pricing: All prices are listed in New Zealand Dollars (NZD) and are GST inclusive. We reserve the right to change prices at any time without prior notice.
• Order Processing: Orders will be processed once payment is received.
• Return and Refund Policy: We offer a 14-day return policy for damaged or faulty items. If you are not satisfied with your purchase, you may return it for a refund within 14 days of receipt. The product must be unused and in its original condition with a copy of the original receipt. Shipping costs are non-refundable.
  We do not offer a refund for ‘change of mind’. We are happy to exchange or refund products within 14 days provided that the product is returned with a valid invoice or delivery docket, and;
  – is unopened and unused,
  – in original condition and packaging.
  We will refund to your original payment method where possible or, for the sum equal to the cost of the product excluding handling and any delivery or returns costs.
• Faulty Goods: If a problem occurs with goods purchased from us, please get in touch and we will arrange for repair, replacement, or refund as specified under the Consumer Guarantees Act 1993.

5. Payment Processing

• We accept payments via credit/debit cards, direct bank payment, (via STRIPE). There are transaction fees associated with any payment method.

6. Shipping and Delivery

• Shipping: We currently only ship to New Zealand.
• Delivery Time: Estimated delivery times are available on our website. Shipping costs are calculated at checkout. Delivery charges within the North Island and South Island will be calculated for each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. We may change delivery fees at any time.
• Rural Delivery: If you live at a rural address, you must indicate that at checkout for your item to be delivered. Please note that if you don’t select rural delivery but your order is being delivered to a rural address, this may result in a request for you to pay a rural delivery fee before your order is delivered. This additional fee is charged because rural delivery couriers are subcontracted to deliver your parcel from the nearest post office. These couriers then on-charge this fee.
• Unable to supply: In the event we are unable to deliver any item, your item will be placed on back order until stock is available. Alternatively, you can request a credit for the amounts paid in respect of the item. This can take around 7 working days, depending on bank processing times.
• Risk: Goods are at our risk until delivered to your nominated address, at which point the risk in the goods will pass to you. We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case, you will not incur any extra delivery cost.
• Lost or damaged parcels: If goods are lost or damaged in transit, please contact us within 7 business days. We will use your delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund once we have received confirmation from our courier company that delivery was not successful.
• Cancelling Your Order: If you wish to cancel your order please contact us.

If we are able to cancel your order prior to dispatch, we will refund to your original payment method where possible.  We cannot guarantee that it will be possible to cancel your order as it may have already been processed.

7. Intellectual Property

All content on the Website, including text, images, logos, and literature, is the property of NZ Al-Anon Family Group and is protected by copyright laws. We do not transfer any right, title or interest in any copyright, trademarks, or other intellectual property rights relating to any of the goods to you. Users may not copy, distribute, or modify content without our prior written consent.

8. Limitation of Liability

We are not liable for any damages, losses, or costs incurred by users related to errors or omissions in product descriptions, delivery delays, or other website issues, or for any events beyond our reasonable control, including (but not limited to) natural disasters, pandemics, strikes, transport delays, supply issues, or service outages (e.g. internet or payment systems). This limitation does not affect your statutory rights under New Zealand law.

The Website, our products and all articles, resources, tools, and other resources on the Website are educational and informational resources only and are not a substitute for any kind of professional or specialist advice. We cannot guarantee the outcome of following any recommendations provided and any statements made regarding the potential outcomes are expressions of opinion only. To the maximum extent permitted by law, our liability to you is limited to the purchase price of the products or services giving rise to the claim.

9. Governing Law and Dispute Resolution

• These Terms and Conditions are governed by the laws of New Zealand.
• If any dispute, controversy, or claim arises out of it in connection with these terms, or the operation, interpretation, breach, termination or validity of them (“dispute”), then at first instance each party shall use its best endeavours to resolve the dispute quickly and amicably by way of negotiation. If that fails then the dispute will be resolved through arbitration, mediation, or court action, as appropriate, in New Zealand.

10. User Responsibilities

• You agree to use the Website in accordance with applicable laws, and you will not engage in fraudulent activities or misuse of the Website.
• Users must respect the Website’s terms and avoid engaging in any behaviour that could harm the Website or its users.

11. Changes to These Terms

We may update these Terms and Conditions periodically. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page.

12. General Disclaimers:

• Accuracy of Information: While we make every effort to ensure that product descriptions and prices are accurate, we cannot guarantee their absolute accuracy.
• Product Warranties: We do not provide warranties beyond those required under the Consumer Guarantees Act 1993.
• Liability for External Links: The Website may contain links to third-party websites. We are not responsible for the content of these external sites.

13. Severability

• If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the intention of the parties as shown by these terms and conditions.

14. Cookie and Tracking Notice

Marketing and Advertising: As we don’t engage in marketing or advertising using cookies, no special consent procedures are needed for this.

Automatic collection of information We do not collect personal information about you if you only browse this website. If you use our bookstore, our service provider WordPress will use cookies to keep records of your order.  WordPress will also retain your personal information with those records, allowing both you and us to review your order history and to help resolve any disputes or concerns about your order.

YouTube may retain records of your viewing history.  If this is a concern, we suggest you visit our website in “incognito mode” (Google Chrome) or in a “private” mode (Apple Safari, Mozilla Firefox); or that you contact us to let us know about your discomfort.

Statistical information

We – and our contractors, providers and agencies – use analytical tools, like Google Analytics to create summary statistics that allow us to assess information such as the number of visitors to different sections of the website, identify what information is of most and least interest, monitor system performance, and help us make our website more useful to visitors. To do this these analytical tools collect and store the data when you visit the website, including:

• Your service address (IP address)
• The date, time and duration of your visit to the site
• The pages you accessed and the documents you downloaded
• The type of browser you used
• The search terms you used
• Your operating system
• Other incidental matters such as screen resolution and the language setting of your browser.